Privacy policy

1. Data controller

2. Data collected and purposes

2.1 Contact form (Teamleader)

When you complete the quotation request form, the following data is collected:

• First and last name
• Business email address
• Telephone number
• Company or organisation name
• Postal address
• Intra-community VAT number (optional)
• Description of your project or requirements

Purpose: processing your business enquiry and follow-up through the Teamleader CRM (Teamleader NV, Dok-Noord 3A bus 101, 9000 Ghent). This data is transmitted to and stored on Teamleader's servers, subject to its own privacy policy.

Legal basis: taking steps at your request prior to entering into a contract (Article 6(1)(b) GDPR).

2.2 Browsing data (Google Analytics & Google Tag Manager)

This website uses Google Analytics (Google LLC, Mountain View, CA, USA) through Google Tag Manager to measure its audience and improve the user experience. Data collected includes:

• IP address (anonymised)
• Pages visited and visit duration
• Device type, browser and operating system
• Country of origin (without precise location)
• Traffic source (search engine, direct link, etc.)

Legal basis: consent (Article 6(1)(a) GDPR). A cookie management banner allows you to accept or reject these trackers on your first visit.

Google may transfer this data to the United States under the EU-US Data Privacy Framework. Learn more: policies.google.com/privacy.

3. Retention periods

• Form data: retained in Teamleader for the duration of the business relationship, then archived for five years in accordance with Belgian accounting requirements.
• Analytics data: retained for 14 months in Google Analytics (default setting).

4. Data recipients

Your data is intended exclusively for PIM Consult SRL staff authorised to handle business enquiries and the following processors:

• Teamleader NV : CRM (DPA in place)
• Google LLC : analytics (EU-US Data Privacy Framework)
• Infomaniak Network SA : website hosting

Your data is never sold or transferred to third parties for commercial purposes.

5. Your rights

Under the GDPR, you have the following rights:

• Right of access (Article 15): obtain a copy of your data
• Right to rectification (Article 16): correct inaccurate data
• Right to erasure (Article 17): request deletion of your data
• Right to restriction (Article 18): restrict processing
• Right to portability (Article 20): receive your data in a structured format
• Right to object (Article 21): object to processing
• Withdrawal of consent : at any time for analytics cookies

To exercise these rights, contact us using the contact form and mention “GDPR” in your message.

You also have the right to lodge a complaint with theBelgian Data Protection Authority (APD) : autoriteprotectiondonnees.be : Rue de la Presse 35, 1000 Brussels.

6. Cookies

• Strictly necessary cookies : essential for the website to function. No consent required.
• Analytics cookies (Google Analytics): audience measurement. Subject to consent.
• Tag management cookies (Google Tag Manager): coordination of other cookies. Subject to consent.

You can manage your cookie preferences at any time through the consent banner on the website or by configuring your browser to reject third-party cookies.

7. Hosting

This website is hosted by Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Geneva, Switzerland. Data is stored on servers in Switzerland and the European Union.

8. Security

PIM Consult SRL implements appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction.

9. Changes

This policy may be updated to reflect legal or technical developments. The last update date is shown at the top of this page.